Improving the way we communicate is my passion. In this blog I will try to present material we can use to improve our communication skills.
Friday, March 21, 2014
Himanshu joshi : Expecto Patronum !! the king of bad times ....
Himanshu joshi : Expecto Patronum !! the king of bad times ....: Harry Potter series has been a personal favorite of mine. Notwithstanding many Charms, Spells and other instruments of magic which are a...
Wednesday, March 19, 2014
Study alone is not Enough
A young man
went to see a famous teacher who possessed a great gift of oratory- he
knew how to put beauty into words.
“I want to learn what you know, to possess the same gift
of speech,” said the young man, “How long must I study?”
“Five years at least,” said the teacher.
“Five years why, that is long time,” said the young man.
“What if I study twice hard?”
“Five years.” said the great teacher.
“Five years! What if I study day & night?”
“Five years,” replied the teacher.
“How is it that every time I say I will study harder, you
tell me it will have no effect?” Asked the young man.
“Study
alone is not enough.” Said
the great teacher!
Tuesday, March 18, 2014
Group Discussion (GD)
What is Group discussion?
A GD is a
methodology used by an organization to gauge whether the candidate
personality
traits and skills that it desires;
– Ability to work in a team
– Communication skills
– Reasoning ability
– Leadership skills
– Initiative
– Assertiveness
– Flexibility
– Creativity
– Listening
– Awareness
Why GD?
Institutes Perspective -
The reason
why institutes put candidates through a Group discussion and an interview,
after testing technical and conceptual skills in an exam is to know the
candidate as a person and gauge how well he/she will fit in their institute.
Company’s Perspective –
Companies
conduct group discussion after the written test so as to check the prospective
candidate for –
§ Interactive skills
§ How good you are at communicating with other people.
§ How you behave, participate and contribute in a group.
§ How much importance do you give to the group objective as well as your
own.
§ How well do you listen to viewpoints of others
§ How open-minded are you in accepting views contrary to your own.
The
aspects which come forward in GD are
verbal communication, nonverbal
behavior,
conformation to norms, decision-making ability and cooperation.
Preparation for GD
§ Reading: This is the first and the most
crucial step in preparation.
§ Mocks: Create an informal GD group and
meet regularly to discuss and exchange feedback.
During the GD Panelists assess participants on following
qualities/traits:
§
Leadership Skills - Ability to take leadership roles and be
able to lead, inspire and carry the team along to help them achieve the group's
objectives.
§
Communication Skills -Candidates will be assessed in terms of
clarity of thought, expression and aptness of language.
§
Interpersonal Skills - People skills are an important aspect of any job.
§
Persuasive Skills - The ability to analyze and persuade
GD is a
test of your ability to think, your analytical capabilities and your ability to
make your point in a team-based environment.
Skills that reflects:
§ Clarity of thought
§ Group working skills (especially during a group task of case study
discussion)
§ Conflict handling
§ Listening and probing skills
§ Knowledge about the subject and individual point of view
§ Ability to create a consensus
§ Openness and flexibility towards new ideas
§ Data based approach to decision making
My chance to speak
How do I take my chance to speak?
– Trying
to interrupt others while speaking would only harm your chances.
– Maintain
an eye-contact with the speaker. This would show your listening skills
– Would
help you gauge from his eye-movement and pitch of voice that he is about to
close his inputs.
– You can quickly take it from there.
– Try and link your inputs with what he has spoken whether you are
adding to or opposing his arguments.
Positive Task Roles in GD
§
Initiator
§
Information
seeker
§
Information
giver
§
Procedure
facilitator
§
Opinion
seeker
§
Opinion
giver
§
Clarifier
§
Social
Supporter
§
Harmonizer
§
Tension
Reliever
§
Energizer
§
Compromiser
§
Gatekeeper
§
Summarizer
Negative Roles in GD
§
Disgruntled
non-participant
§
Attacker
§
Dominator
§
Patronizer
§
Clown
Initiation Techniques
§ When you initiate a GD, you not only grab the opportunity to speak,
you also grab the attention of the examiner and your fellow candidates.
§ If you make a favorable first impression with your content and
communication skills after you initiate a GD, it will help you sail through the
discussion.
§ But if you initiate a GD and stammer/ stutter/ quote wrong facts
and figures, the damage might be irreparable.
Techniques to initiate a GD
§ Quotes
§ Definition
§ Question
§ Shock statement
§ Facts, figures and statistics
§ Short story
§ General statement
Summarization/Conclusion
§ Most GD doesn’t really have conclusions. A conclusion is where the
whole group decides in favor or against the topic.
§ But every GD is summarized. You can summaries what the group has
discussed in the GD in a nutshell.
While summarizing a discussion:
§ Avoid raising new points.
§ Avoid stating only your viewpoint.
§ Avoid dwelling only on one aspect of the GD.
§ Keep it brief and concise.
§ It must incorporate all the important points that came out during
the GD.
§ If the examiner asks you to summaries a GD, it means the GD has
come to an end.
§ Do not add anything once the GD has been summarized.
Types of GD
GD’s can
be topic-based or case-based.
1. Factual Topics
E.g. The education policy of any country, Tourism, State of the aged in
the nation
2. Controversial Topics
E.g. Reservations should be removed, Women make better managers
3. Abstract Topics
Abstract
topics are about intangible things.
CASE-BASED GD
The case
study tries to simulate a real-life situation.
Why do we have GD?
1.
It helps you to understand a
subject more deeply.
2.
It improves your ability to
think critically.
3.
It helps in solving a
particular problem.
4.
It helps the group to make a
particular decision.
5.
It gives you the chance to
hear other’s ideas.
6.
It improves your listening
skills.
7.
It increases your confidence
in speaking.
8.
It can change your attitudes.
Improving GD Skills
• Observe
§ How do other students make critical comments?
§ How do they ask questions?
§ How do they disagree with or support arguments?
§ What special phrases do they use to show politeness even when they
are voicing disagreement?
§ How do they signal to interrupt, ask a question or make a point?
• Practice
§ Start practicing your discussion skills in an informal setting in a
small group.
• Participate
§ Take every opportunity to take part in social/informal discussions
Discussion Etiquette
Do
§ Speak pleasantly and politely to the group.
§ Respect the contribution of every speaker.
§ Remember that a discussion is not an argument. Learn to disagree
politely.
§ Think about your contribution before you speak. How best can you
answer the question/ contribute to the topic?
§ Try to stick to the discussion topic. Don't introduce irrelevant information.
§ Be aware of your body language when you are speaking.
§ Agree with and acknowledge what you find interesting.
Discussion Etiquette
Don't
§ Lose your temper. A discussion is not an argument.
§ Shout. Use a moderate tone and medium pitch.
§ Use too many gestures when you speak. Gestures like finger pointing
and table thumping can appear aggressive.
§ Dominate the discussion. Confident speakers should allow quieter a
chance to contribute.
§ Draw too much on personal experience or anecdote.
§ Interrupt. Wait for a speaker to finish what they are saying before
you speak.
Leading a Discussion
• You may
be in a seminar group that requires you to lead a group discussion, or lead a
discussion after an oral presentation. You can demonstrate leadership by:
§ introducing yourself and the members of the group
§ stating the purpose of the discussion
§ inviting quiet group members to speak
§ being objective
§ summarizing the discussion
Chairing a Group Discussion
When
chairing a discussion group you must communicate in a positive way to assist
the speakers in accomplishing their objective.
The
following four leadership skills you can use to influence other people
positively and help your group achieve its purpose. These skills include:
§ introducing the topic and purpose of the discussion,
§ making sure all members have approximately the same time
§ thanking group members for their contribution
§ being objective in summarizing the group's discussion and achievements
How to Face GD
In a group
discussion following qualities are checked:
§ Communication Skills
§ Knowledge and ideas regarding a given subject
§ Capability to co-ordinate and lead
§ Exchange of thoughts
§ Addressing the group as a whole
§ Thorough preparations
Communication Skills
§ The first aspect is one's power of expression.
§ You should be precise and clear
§ Listen is also what evaluators judge
§ You should be able to convey your thoughts satisfactorily and
convincingly before a group of people.
Knowledge and ideas
Knowledge
of the subject under discussion and clarity of ideas are important
§ It Comes from consistent reading
§ Knowledge makes one confident and enthusiastic which makes one
sound convincing and confident.
That’s the key to crack GD
Leadership & Coordinating
The basic
aim of a group discussion is to:
§ Judge a candidate's leadership qualities.
§ The examiner becomes a silent spectator
§ A candidate should display tactfulness, skill, understanding and
knowledge on varied topics, enterprise, forcefulness and other leadership qualities
§ Motivate and influence other candidates who may be almost equally
competent
Exchange of Thoughts
§ GD is an exchange of thoughts and ideas among members
§ GD is held for selecting personnel in organizations where there is
a high level of competition
§ GD purpose is to get an idea about candidate in a short time &
make assessment about
The candidate’s skills on
§ Team membership
§ Leadership skills
§ Listening and
§ Articulation skills
Addressing Group as a whole
§ Address the person farthest from you. If he can hear you others too
can.
§ Attend the group discussion in formal dress.
§ The language used should also be formal, not the language used in
normal conversations. For instance, words and phrases like "yar",
"chalta hai" "I
dunno", etc. are out.
§ This is not to say you
should use a high sounding, pedantic language just use formal, plain and simple
language.
Thorough Preparation
Only 460 candidates
make it to the final list from 2.75 Lac
civil service aspirants each year.
READING
VARIOUS TOPICS & KNOWLEDGE ON THEM IS THE KEY TO SUCCESS
GD Mistakes
• Emotional
outburst
– ANGER
• Quality
Vs Quantity
– MAXIMUM
TALK
• Egotism
Showing off (SELFISHNESS)
– FAKE
FIGURES / INFORMATION
• Get
noticed - But for the right reasons
– WANT TO
BE THE FIRST
• Managing
one's insecurities
– NERVOUSNESS
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